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May 8th, 2008 (Modified on March 6th, 2009)

Retail Initiatives Designed to Keep Consumers Spending

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Retailers and manufacturers are taking steps to cut down on a growing number of product returns by consumers. The U.S. electronic industry spent $13.8 billion last year to re-box and re-stock returned items.

In a study conducted by technology consultants Accenture Ltd., defective products only accounted for 5% of returns. Manufacturers are realizing many returns are preventable. Consumers are citing product dissatisfaction, difficulty in operating, and high prices as common reasons for returns. Manufacturers are including more information on outside packaging and simpler, shorter instructions to ensure consumers can understand and operate their products properly.

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About the HSH Blog

HSH.com's daily blog focuses on the latest developments in the mortgage and housing markets. Our mission is to relate how changes in mortgage rates and housing policy, as well as the latest financial news, impacts consumers, homebuyers and industry insiders alike. Our 30-plus years of experience in the mortgage industry gives us an edge as we break down the latest changes in an ever-changing market.

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Tim Manni

Tim Manni is the Managing Editor of HSH.com and the author of their daily blog, which concentrates on the latest developments in the mortgage and housing markets.

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