Consumer Reports Says “Avoid…USfidelis”by Tim Manni
Have you seen the T.V. commercials with NASCAR racing legend Rusty Wallace promoting extended automobile warranties from USfidelis?
“Believe me, I know the value of good repair service. I know how expensive it can be,” Wallace says in the commercial. He says that a USfidelis plan “can save you thousands of dollars by taking repair bills like these and cutting them down to size.”
Despite the famous pitchman, Consumer Reports advises you to steer clear of the now infamous company that has racked up its fair share of complaints and grievances:
The company has received a failing grade from the Better Business Bureau based in part on a pattern of grievances, some of which remain unresolved or took too long to address. Consumers have made 1,077 complaints against USfidelis over the past 36 months, alleging difficulty in canceling policies and obtaining refunds; misleading company advertising; and a failure to pay for vehicle repairs, among other issues.
In March 2008, the Missouri Attorney General filed suit against the company, doing business as National Auto Warranty Services Inc., accusing it of sending consumers misleading letters that their warranties were about to expire and of violating Do Not Call laws. The case is pending. The company’s Web site says it has eliminated telemarketing and that it is “continuing to adjust other marketing efforts to avoid even the possibility of any confusion among prospective customers.”
Consumer Reports says, that while they advise against extended service contracts, if you are planning to buy one, do not do so with USfidelis.
(hat tip: The Consumerist)