There’s no doubt that today’s strict underwriting requirements have left many borrowers with a bad taste in their mouth. However, a recent study suggests that an open line of communication between servicer and borrower can greatly improves a customer’s experience — even in a stressful loan environment like the one we’re in.

J.D. Power and Associates 2009 Primary Mortgage Origination Satisfaction Survey found that longer loan approval times and stricter standards have caused levels of customer satisfaction to fall: Read the rest of this entry »