Dissatisfaction over rates and fees has led to the lowest level of overall credit card customer satisfaction in three years. So says the J.D. Power and Associates (JDP) 2009 Credit Card Satisfaction Study, which gave the nation’s major credit card companies a score of 703 out of 1,000 possible points — the lowest tally since the study began in 2007.

The study graded the card companies based on the following six factors: Read the rest of this entry »